Get help with our products, find answers to common questions, and contact our support team
Find quick answers to frequently asked questions about installation, compatibility, and troubleshooting.
Browse FAQsDetailed guides and documentation for all our products and features.
View installation guidesAccess your purchased products and download free content.
Go to DownloadsSend us a detailed message about your issue and we'll get back to you within 24 hours.
Contact UsExtract the downloaded package and place its top-level add-on folder in your Community folder.
Remove older versions first, then restart the simulator. Check each product page for dependencies and simulator version.
Place scenery in Custom Scenery and aircraft in the appropriate Aircraft folder.
Restart X-Plane and confirm the package order when installing scenery.
Our scenery products come with detailed installation instructions. Generally, you'll need to extract the files to your simulator's Community folder (MSFS) or Custom Scenery folder (X-Plane).
We currently support Microsoft Flight Simulator (2020 and 2024) and X-Plane 12. Each product page clearly indicates which simulators are compatible.
Product pages link to the current vendor or download source. Purchases made with an external vendor remain in that vendor's account; files hosted directly by Devinci Aerospace appear on the Downloads page.
We offer refunds within 14 days of purchase if you're not satisfied with the product. Please contact our support team with your order details.
Yes! We provide technical support for all our products. If you're experiencing issues, please contact us with details about your system and the problem you're encountering.